Table Of Content
- How To File A Complaint With Norwegian Cruise Line
- Can I place calls and send messages to another guest on the ship?
- How will crew members be prepared to work in the new environment?
- “Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
- Which sailings qualify under Norwegian’s Peace of Mind policy?
- What is Norwegian’s Peace of Mind?
- Initial Complaint
They have a department for flight modifications but....we are doing a Land & Sea tour through Norwegian. It appears we can make modifications if we were only going on the cruise but no modifications since we are doing a Land & Sea. We were asked if we wanted to cancel our land so we could modify our flight...DOES THAT MAKE SINCE? We were told that since it is two reservations we might not be on the same flight out and when we asked if they could at least put a note on our reservations Family Traveling Together they said no. They were very happy to take our money but no so much to accommodate our needs.
How To File A Complaint With Norwegian Cruise Line
Also, our transfer from Tokyo cruise terminal never materialised probably due to the confusion as to where the ship was docking. Having to complete everything online was a chore for 3 persons - including uploading photos for ID (which in one case failed and caused delay on check-in). The club balcony suite needed vacuuming as there was significant amount of debris on the carpeting and under the bed (where the suitcases were stored). When in port the ship tilted to the rear so if the shower was used it rose above the lip and flooded the bathroom. No information regarding the ship was present in the room and the newsletter was predominately a list of activities and service contacts with inundation of leaflets pushing purchasing options.
Norwegian Cruise Was Not Worth It + Overpriced, Says Frequent Cruiser - Business Insider
Norwegian Cruise Was Not Worth It + Overpriced, Says Frequent Cruiser.
Posted: Sat, 09 Sep 2023 07:00:00 GMT [source]
Can I place calls and send messages to another guest on the ship?
It’s important to remember that not all complaints will have the same outcome, but being assertive and organized will help you present your case effectively. Standard Response time is 10 working days from receipt. Very disappointed with this company for the first time. Put together a group trip and fought for Norwegian but all I'm getting now is we can't do this and, we can't guaranty that. When I ask for an explanation, all I get is 'well that's our policy'.
How will crew members be prepared to work in the new environment?
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“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
NCL runs a tight ship, when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn’t make a cruise because of a hurricane. When contacting NCL, it is essential to remain calm, polite, and professional.
Which sailings qualify under Norwegian’s Peace of Mind policy?
This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. False advertising for ports they have no intention of stopping in at Greenland. Booked for July 2024 cruise that was supposed to have 3 stops in Greenland (Nuuk, Paamiut, and Qaqortoq).
Also, they can only book flights with 2 days before and after the cruise departure and arrival. With 200 dollars more, we can buy much better two round-trip flights with more flexibility. What made it even worse was that the air promotion eliminated us from free upgrade of stateroom. We ended up with paying 2 times more than the current cost of the cruise resulting from making reservation 6 months in advance. I would suggest that you should not book in advance and not use their air promotion.
Initial Complaint
The food was tepid when it finally arrived (and our waiter disappeared yet again) and, in the case of my son, inedible. We left and went to the buffet for our evening meal. The one redeeming feature of the cruise was the buffet.
What is the cost of the Phone and Messenger Package?
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Made numerous calls but NCL wouldn't acknowledge their mistake. I would've cancelled if it weren't for the other people I had recruited to come. I have 5 months until the sailing and greatly regret booking again with NCL and also recruiting new cruisers to book with them. Their crap defies common decency so look elsewhere and save yourself a headache.
Standard Response time is 10 business days from receipt. Remember to keep a record of all your communications with Norwegian Cruise Line, including dates, times, and a summary of the conversations or correspondences. This documentation will serve as valuable evidence if you need to escalate your complaint or seek assistance from external consumer protection organizations. By following these steps, you can ensure that your complaint is properly addressed and increase the chances of a satisfactory resolution from the cruise line.
We've listed information for river cruise lines here. If necessary, write a formal complaint letter, providing a structured account of the issue and clearly stating your expectations for a resolution. Keep thorough documentation of your complaint, including photographs, receipts, journal entries, witness statements, and copies of all correspondence for evidence.
I been on two of their ships and will not waste my money on another Norwegian cruise again. With these steps, you are well-equipped to file a complaint with Norwegian Cruise Line effectively. We hope that your complaint gets resolved to your satisfaction, allowing you to enjoy smooth and memorable cruise experiences in the future. Having thorough documentation strengthens your case and provides a clear picture of the problem you encountered. This evidence will be vital if you need to escalate your complaint or involve external consumer protection organizations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
No information was given as to which deck was to be used to exit ship when in port (nor was it announced). All excursions exited through the theater - a real comedy act as it was not coordinated and ONLY one disembarkation exit was used for everyone. One guide was very pleased to announce that he had failed the exam 3 times previously. For the most part, the excursions spent an inordinate amount of time on coach travel opposed to actual sightseeing. Also, the changing of port times at such a late date made a lot of our pre-arrangements impossible. The ONLY places on the ship without some sort of music were the cabin room and the library (which was very small).
Clearly explain the issue you encountered and express your expectations for a resolution. Providing all the gathered information will help the cruise line better understand your complaint. Be sure to note down the name of the representative you speak with or any reference number provided for future reference. We cruised with NCL to AK last Sept without a hitch so when we received a brochure in the mail, I was excited to find another itinerary I wanted to cruise. We called to book it on a Sunday night & were so excited that we recruited another couple to join us, who called and made their own reservation, using our reservation #.
Cruises can be a fantastic way to relax, unwind, and explore beautiful destinations. However, sometimes issues or concerns may arise during your cruise experience. Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively. Remember to remain patient but persistent throughout the follow-up process. It may take some time for Norwegian Cruise Line to fully investigate your complaint and provide a resolution. The food, services, cleanliness, and attendees were wonderful.
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